Privacy Policy

Thank you for visiting and shopping with GentzPro.

This Privacy Policy explains how GentzPro collects, uses, stores, and protects your personal data when you visit our website at www.gentzpro.com, place an order, contact our customer service, or interact with us online.

By using our website or providing your personal data to us, you agree to the terms of this Privacy Policy.

1. Personal Data We Collect

We may collect the following personal data from you when you use our website or place an order:

  1. Name
  2. Contact number
  3. Email address
  4. Billing and shipping address
  5. Order details and purchase history
  6. Payment and transaction details
  7. Delivery and tracking information
  8. Customer service messages, enquiries, reviews, or feedback
  9. Website usage data, cookies, IP address, device information, and browsing behaviour

We only collect personal data that is necessary for order processing, delivery, customer service, marketing, and related business purposes.

2. How We Use Your Personal Data

We may use your personal data for the following purposes:

  1. To process and fulfil your order.
  2. To arrange payment verification and delivery.
  3. To provide order updates, delivery updates, and customer support.
  4. To handle return, refund, replacement, or complaint matters.
  5. To improve our website, products, services, and customer experience.
  6. To send promotional updates, offers, or marketing messages, where permitted.
  7. To prevent fraud, misuse, unauthorised transactions, or illegal activities.
  8. To comply with legal, accounting, tax, or regulatory requirements.

3. Payment Information

Payments made through our website may be processed by third-party payment gateways, banks, or payment service providers.

We do not store your full credit card, debit card, or online banking details. Payment information is processed securely by the relevant payment provider according to their own privacy and security policies.

4. Disclosure of Personal Data

We may share your personal data with third parties when necessary to complete your order or provide our services, including:

  1. Courier and logistics companies.
  2. Payment gateway providers, banks, or payment processors.
  3. EasyStore and other website, hosting, or e-commerce service providers.
  4. Customer service, marketing, advertising, or communication service providers.
  5. Professional advisers, auditors, accountants, or legal advisers.
  6. Government authorities or regulators where required by law.

We do not sell or rent your personal data to third parties.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, remember your preferences, and support advertising or retargeting activities.

Third-party platforms such as Google, Meta, TikTok, or other advertising and analytics providers may also use cookies or tracking tools when you interact with our website or advertisements.

You may disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.

6. Marketing Communications

With your consent or where permitted, we may send you promotional messages, product updates, special offers, or marketing content through email, SMS, WhatsApp, or other communication channels.

You may opt out from marketing communications at any time by contacting our customer service.

However, we may still contact you for order-related matters such as order confirmation, delivery updates, payment issues, refund matters, or customer service support.

7. Protection and Retention of Personal Data

We take reasonable steps to protect your personal data from unauthorised access, loss, misuse, disclosure, alteration, or destruction.

We will retain your personal data for as long as necessary for order processing, customer service, business records, legal, tax, accounting, and regulatory purposes.

When your personal data is no longer required, we will take reasonable steps to delete, destroy, or anonymise it.

8. Accuracy and Customer Responsibility

You are responsible for ensuring that the personal data provided to us is accurate, complete, and up to date.

Please contact our customer service if you need to update your contact number, email address, delivery address, or other personal details.

We shall not be responsible for failed delivery, delay, or incorrect shipment caused by inaccurate or incomplete information provided by the customer.

9. Third-Party Links and Platforms

Our website may contain links to third-party websites, payment gateways, marketplaces, or social media platforms.

We are not responsible for the privacy practices, content, or security of third-party websites or platforms. Please read their privacy policies before providing any personal data to them.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or privacy practices.

The latest version will be posted on this page. Your continued use of our website after any update means you accept the revised Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact our customer service directly.

Website: www.gentzpro.com
Customer Service: Please contact us through our official website, email, WhatsApp, or contact form.