Contact Us

Thank you for visiting GentzPro.

If you have any questions about your order, delivery, product information, return, refund, replacement, or general enquiries, please contact our customer service team. We will be happy to assist you.

Customer Service

Email: healthessence.msia@gmail.com
WhatsApp: +60 17-353 1731
Website: www.gentzpro.com

You may also contact us through the contact form on our website.

Order Enquiries

For order-related enquiries, please provide your order number so that we can assist you faster.

Please include the following information where applicable:

  1. Order number
  2. Full name
  3. Contact number
  4. Clear photos or videos, if your enquiry is related to damaged item, wrong item, missing item, or defective item
  5. A short explanation of your issue

Return, Refund or Replacement Enquiries

For return, refund, or replacement requests, please contact our customer service within 7 days from the date of receiving your parcel.

Please prepare your order number and complete unboxing video for verification.

All return, refund, or replacement requests are subject to our Refund, Return & Replacement Policy.

Product Enquiries

For product-related questions, please contact our customer service before placing an order.

Please note that our products are not intended to diagnose, treat, cure, or prevent any disease. If you have any medical condition, are taking medication, or are unsure whether the product is suitable for you, please consult a healthcare professional before use.

Business or Collaboration Enquiries

For business, partnership, wholesale, or collaboration enquiries, please contact us through our official email, WhatsApp, or website contact form.

Response Time

We will do our best to respond to your enquiry as soon as possible during our customer service operating hours.